- Whole Foods employees say stores are suffering from food shortages because of a newly implemented inventory-management system called order-to-shelf, or OTS.
- Whole Foods says the system reduces unnecessary inventory, lowers costs, and frees up employees to focus on customer service.
- Employees acknowledge that less food is spoiling in storage rooms, but they describe OTS as a “militaristic” system that crushes morale and leads to many items being out of stock.
- “Last week, we ran out of onions and potatoes twice,” an employee of a Brooklyn Whole Foods store said. “Entire aisles are empty at times.”
- “It has for weeks had empty shelves, and I shop there twice a week,” one customer told Business Insider. “The prepared-food section is not refreshed, and food looks stale.”
http://www.businessinsider.com/whole-foods-employees-reveal-why-stores-are-facing-a-crisis-of-food-shortages-2018-1
